Refund & Cancellation Policy

Digital Products - No Returns

We sell downloadable PDF eBooks, educational guides, handbooks and digital bundles. These are electronically delivered products and cannot be physically returned. We do not accept returns or exchanges.

Refunds

Purchases are final and we do not offer discretionary refunds for change of mind, accidental purchase, failure to review a description, dissatisfaction with writing style, non-use, or selecting a bundle rather than individual books. This does not limit any refund, replacement, or remedy required under applicable Indian law.

Cancellations

Orders generally cannot be cancelled after payment has been processed and download access provided. Contact support immediately if an order has not been fulfilled; requests are assessed according to order status and applicable law.

Payment or Technical Problems

For a duplicate charge, payment deduction without confirmation, missing download, broken link, or corrupted/unreadable PDF, contact support with your order ID or payment reference. We will investigate and provide an appropriate remedy, such as restoring access, replacing a file, or refunding where appropriate or legally required.

Contact

Email: theknowledgeconcierge@gmail.com

Support Hours: Monday-Saturday, 12:00 PM-6:00 PM IST

Business Address: 1031/936, Kot East, Near Punjabi Mandir, Sarthal Chowki, Sambhal, Uttar Pradesh, India